Privacy Policy
Last updated: 2026-01-23
This Privacy Policy explains how Elite Coffee ("we", "us") collects and uses information when you use our website and ordering experience in Egypt.
Who we are
Elite Coffee is a cafe in Egypt that sells coffee, desserts, and breakfast items.
Faiyum, Governorate Club, next to the Governor's Villa
Definitions
- Account: a profile created using your email.
- Order: a request for coffee, desserts, or breakfast items through our website.
- Personal data: information that identifies you directly or indirectly (e.g., phone, address, order history).
What we collect
- Account info: email, name (if provided).
- Order info: items (coffee, dessert, breakfast), customizations, notes, totals.
- Delivery details: address and phone number (for delivery and online payment billing requirements).
- Device/usage: basic technical data and pages you interact with (for security and performance).
Why we use it
- To process your order and provide customer support.
- To enable online payments and prevent fraud.
- To improve recommendations and personalize the experience (marketing and better suggestions).
- To improve the service (analytics, debugging, performance).
Legal basis (general)
We process information to perform our services (processing orders), to comply with legal obligations where applicable, and for legitimate business interests such as security, preventing fraud, improving performance, and improving customer experience.
Payments & third parties
Payment processing
Online payments are processed by our payment provider (e.g. Paymob). We don't store your full card details on our servers.
Delivery partners
If delivery is fulfilled by third parties, we share only the information needed to deliver your order (name, phone, address, order contents).
Marketing & recommendations
We may use purchase history and on-site interactions to improve menu recommendations and marketing (e.g., suggesting items you may like).
You can opt out of marketing messages by following the unsubscribe instructions (when available) or by contacting us.
Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and measure performance. See our Cookie Policy.
Data retention
We keep information only as long as needed for operations, support, security, accounting, and legal compliance, then delete or anonymize it where possible.
Security
We use reasonable technical and organizational measures to protect information. No system is 100% secure; please keep your account access secure.
Children's privacy
Our ordering service is intended for general audiences. If you believe a child has provided personal data through our site, contact us and we will take appropriate steps.
Your choices
- You can update delivery addresses and phone numbers in your account settings.
- You can choose whether to accept cookies in your browser settings.
- You can contact us to request access/correction of your information.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or services. We will update the "Last updated" date on this page.
Contact
For privacy requests, contact us at contact@officieleliteeg.com.
This policy is provided for transparency and operational clarity. If you need formal legal advice for Egypt, consult a qualified lawyer.